Refund policy
At Fiji Store, we want you to shop with confidence. If there is a problem with your order, we'll always work with you to resolve it quickly and fairly.
Returns
Eligible products may be returned within 14 days of delivery.
To qualify for a return, items must:
- Be unopened and unused.
- Be in their original packaging.
- Include proof of purchase.
Please get in touch with us before returning any item so we can provide return instructions.
Unless the return is due to an error on our part or a faulty product, customers are responsible for the cost of returning eligible items.
Damaged, Faulty or Incorrect Orders
If your order arrives damaged, faulty or incorrect, please get in touch with us within 48 hours of delivery.
We'll ask for:
- Your order number
- Photographs of the item and packaging
- A brief description of the issue
Where appropriate, we'll arrange a replacement or issue a full refund at no additional cost.
Food Products
Because we sell food and beverages, many products cannot be returned for food safety and hygiene reasons.
Returns cannot be accepted for:
- Opened food or drink products
- Products with broken safety seals
- Perishable goods
- Products stored incorrectly after delivery
This does not affect your statutory rights if goods arrive damaged, defective or incorrectly supplied.
Order Cancellations
Orders may be cancelled at any time before they have been dispatched from our fulfilment centre.
Once an order has been shipped, cancellations are no longer possible, and the order becomes subject to this Returns Policy.
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
Approved refunds will be processed to your original payment method within 10 business days. Your bank or payment provider may take additional time to complete the transaction.
Contact Us
If you have any questions about your order, returns or refunds, please contact:
Email: fijistoreuk@gmail.com