Shipping policy

Shipping Policy

At Fiji Store EU, we are committed to delivering your favourite Fijian products safely and efficiently throughout the European Union.

Order Processing

  • Orders are normally processed within 1–2 business days after payment has been received.

  • Orders placed on weekends or French public holidays will be processed on the next business day.

  • During periods of high demand, processing may take slightly longer. If there is a significant delay, we will contact you by email.

Shipping Destinations

We currently ship to customers throughout the European Union.

If your country is not available during checkout, please contact us and we will do our best to assist.

Delivery Times

Estimated delivery times after dispatch are:

Destination Estimated Delivery
France 1–3 business days
Belgium, Luxembourg, Germany, Netherlands 2–5 business days
Other EU countries 3–7 business days

Delivery times are estimates only and may vary due to courier operations, customs inspections (where applicable), weather conditions or other circumstances beyond our control.

Shipping Charges

Shipping costs are calculated automatically at checkout based on:

  • Delivery destination

  • Parcel weight and dimensions

  • Courier service selected

Any available free shipping promotions will be clearly displayed at checkout.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing your tracking number (where available).

Please allow up to 24 hours for tracking information to become active.

Delivery

Please ensure your delivery address is accurate before completing your order.

Fiji Store EU cannot accept responsibility for delays or additional delivery charges resulting from incorrect or incomplete address information supplied by the customer.

If a parcel is returned to us because it was undeliverable or unclaimed, additional shipping charges may apply before it can be resent.

Damaged or Missing Items

Please inspect your order upon delivery.

If your parcel arrives damaged or if any items are missing, please contact us within 48 hours of delivery and include:

  • Your order number

  • Photographs of the package and damaged items (if applicable)

  • A description of the issue

We will investigate and resolve the matter as quickly as possible.

Delayed Deliveries

While we work with trusted courier partners, delivery dates cannot be guaranteed.

Fiji Store EU is not responsible for delays caused by:

  • Courier disruptions

  • Severe weather

  • Industrial action

  • Public holidays

  • Events outside our reasonable control

Customs and Duties

Orders dispatched from our fulfilment centre in France are shipped within the European Union.

Customers should not normally incur additional customs duties or import taxes on deliveries within the EU.

Contact Us

If you have any questions regarding your order or shipping, please contact us:

Email: fijistoreuk@gmail.com

We aim to respond to all enquiries within one business day.